Financial services · Executive summary

Fintech Scale-Up

Payments platform scaling from Series B to C. Regulated, latency-sensitive, PCI-adjacent.

Services

Teams

SLA policies

Incidents (retro)

Phase 2 will replace this with a live-computed sparkline.

Avg MTTD

Phase 2 will replace this with a live-computed sparkline.

Avg MTTR

56m

Phase 2 will replace this with a live-computed sparkline.

Sev0 events

Phase 2 will replace this with a live-computed sparkline.

SLA / SLO compliance grid

auth-gateway P99

auth-gateway

Error budget · 62%

target 99.95%

payments-api availability

payments-api

Error budget · 87%

target 99.99%

ledger consistency

ledger-service

Error budget · 34%

target 99.9%

fraud-scoring latency

fraud-scoring

Error budget · 51%

target 99.5%

postgres-primary uptime

postgres-primary

Error budget · 73%

target 99.99%

Phase 2 introduces live MTTR / MTTD calc, editable targets, and per-team breakdowns.

The Fix Engine

payments-api has consumed 87% of its SLO error budget.

Recommended: gate deploys to this service until budget recovers.

postgres-primary has consumed 73% of its SLO error budget.

Recommended: gate deploys to this service until budget recovers.

auth-gateway has consumed 62% of its SLO error budget.

Recommended: gate deploys to this service until budget recovers.

Phase 3 wires the full predictive engine and mock ticket payload preview.

Recent incidents

Payments-API 500s during Friday settlement burstresolved

Database connection pool depletion under settlement fan-out · MTTD 4m · MTTR 68m

Dec 29, 09:04 AM

Fraud-scoring latency breach on new model rolloutresolved

New scoring model doubled feature-store fetches per request · MTTD 8m · MTTR 95m

Dec 23, 11:20 AM

Postgres-primary failover during patching windowresolved

Replica promotion required manual DNS flip · MTTD 2m · MTTR 20m

Dec 18, 03:12 AM

Auth-gateway throttling during marketing campaignmonitoring

JWT signing key rotation increased CPU by 30% · MTTD 6m · MTTR 42m

Dec 31, 02:08 PM

RCA explorer

Postgres-primary failover during patching window

postgres-primary · Sev0

Anomaly detected on request latency
Observability · Dec 18, 09:00 AM
Alert triggered in Slack #ops-fire
AlertManager · Dec 18, 09:02 AM
On-call responder paged
Opsgenie · Dec 18, 09:04 AM
Mitigation deployed (feature flag flip)
on-call · Dec 18, 09:12 AM
Incident resolved, SLO returning to baseline
on-call · Dec 18, 09:22 AM

Executive view — Phase 2 rolls up RCA milestones by team.